Privacy Policy

Information We Collect

We collect only the information necessary to operate our store and deliver our handcrafted sculptures. This may include:

• Personal identification — name, email address, and phone number.
• Billing and shipping details for delivering your order.
• Payment information — processed securely by third-party payment providers; we never see or store your full card number.
• Order history and any communications you have with us.
• Technical information such as IP address, browser type, and device information.
• Marketing preferences and newsletter subscriptions, where you have given consent.

How We Use Your Information

We use your information to:

• Process and fulfil your orders, including made-to-order and limited-run pieces.
• Communicate with you about your purchase, shipping, and delivery.
• Provide customer support and respond to your inquiries.
• Improve our website, our products, and your browsing experience.
• Send marketing communications and updates, where you have consented (you may opt out at any time).
• Comply with our legal, tax, and accounting obligations.

Legal Basis for Processing (EU / UK Customers)

Where applicable under the GDPR and UK GDPR, we process personal data based on:

• Performance of a contract — to fulfil your order.
• Legal obligations — e.g. tax and accounting requirements.
• Legitimate interests — e.g. improving our services and preventing fraud.
• Your consent — e.g. marketing communications.

You may withdraw consent at any time where processing is based on consent.

Sharing Your Information

We share your information with trusted third parties only where necessary, including:

• Payment processors.
• Shipping and logistics providers (carriers and couriers).
• Website hosting and analytics providers.
• Legal, accounting, or regulatory authorities where required.

We never sell your personal data, and we require every third party to handle your information securely and in accordance with applicable law.

International Data Transfers

Because we ship worldwide, your information may be transferred to and processed in countries outside your country of residence. Where required, we put appropriate safeguards in place to protect your data in line with applicable privacy laws.

Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil your orders and provide our services.
• Meet our legal, tax, and accounting obligations.
• Resolve disputes and enforce our agreements.

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (the “right to be forgotten”).
• Object to or restrict certain processing.
• Withdraw consent for marketing at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details below.

Cookies & Tracking

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some features — such as the cart — may not work correctly without them.

Data Security

We use industry-standard measures — including encrypted (HTTPS) connections and secure payment processing — to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and products are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date, so we encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: support@huydrawingcars.com